Cancellation Policy

1. Overview

This Cancellation Policy outlines the terms and conditions for canceling your CTXDB subscription and requesting refunds. We strive to provide flexible cancellation options while maintaining fair business practices.

2. Subscription Cancellation

How to Cancel Your Subscription

You can cancel your CTXDB subscription at any time through the following methods:

Access your account dashboard and navigate to subscription settings
Contact our support team at hello@ctxdb.ai
Use the cancellation link provided in your subscription emails

3. Cancellation Effective Date

Your cancellation will take effect as follows:

Monthly Subscriptions: Cancellation takes effect at the end of your current billing cycle
Annual Subscriptions: Cancellation takes effect at the end of your current annual period
Immediate Cancellation: Available upon request with potential refund eligibility

4. Refund Policy

Refund Eligibility by Service Type

Our refund policy varies based on the type of service you're using:

Database Access Plans

No refunds available for database access subscriptions. This includes access to our enriched company database, search functionality, and data browsing features.

API Access Plans

30-day refund available for API access subscriptions, provided usage levels are within acceptable limits for refund eligibility.

Refunds may also be considered for:

Service Disruption: Extended service outages beyond our control
Billing Errors: Billing mistakes or unauthorized charges
Technical Issues: Severe technical problems preventing service usage

5. Refund Processing

Refund Timeline

Approved refunds will be processed within 30 business days.

6. Non-Refundable Items

The following items are not eligible for refunds:

Database Access: All database access subscriptions and related services
Data Exports: Data downloads or exports that have been completed
API Usage (after 30 days): API subscriptions canceled after the 30-day refund period
Excessive API Usage: API subscriptions with usage levels exceeding refund eligibility limits
Third-party Services: Integration fees or setup costs for external services

7. Data Retention After Cancellation

After cancellation:

Your account data will be retained for 90 days in case you wish to reactivate
Exported data and downloads remain your property
Access to the CTXDB platform will be terminated at the end of your billing cycle
Personal information will be handled according to our Privacy Policy

8. Reactivation

You can reactivate your account at any time by:

Logging into your account dashboard and selecting a new plan
Contacting our support team at hello@ctxdb.ai
Starting a new subscription if your data retention period has expired

9. Downgrade Options

Instead of canceling, you may consider downgrading your subscription to a lower-tier plan that better suits your needs. Contact our support team to discuss available options.

10. Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside our standard policy for:

Medical emergencies or hardship situations
Business closure or bankruptcy
Technical issues preventing service usage
Significant changes to our service terms

11. Contact for Cancellations

For cancellation requests or questions about this policy, please contact us at:

Email: hello@ctxdb.ai

Subject: Subscription Cancellation Request

Please include your account email and reason for cancellation to help us process your request efficiently.

12. Policy Updates

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.